The Tema Port has commenced a week-long Customer Service Week celebration for 2025, with a reaffirmation of the Ghana Ports and Harbours Authority’s (GPHA) commitment to efficient service delivery.
The celebration will feature various activities including a cooking competition among the departments and a product exhibition from its clients.
It is being observed on the theme: “Mission Possible: Advancing Efficiency and Service Excellence.”
Brigadier General Paul Seidu Tanye-Kulono, the Director-General of the GPHA, in a keynote address said the occasion does not only honour the hard work and dedication of the staff but also serve as a reaffirmation of their commitment to delivering world-class service based on efficiency, innovation and integrity.

Brigadier Tanye-Kulono stated that the GPHA’s mission to provide efficient port services and deliver quality service to its customers, called on the staff to daily transform challenges into opportunities and to make the mission a practical reality across its operations.
He gave the assurance that the company would continue to invest in staff welfare and training, expanding opportunities for professional growth to enhance the efficiency of GPHA, stressing that as part of its five core values, they were committed to the employees and customers who served as the heartbeat of the Authority, without whom, the Authority would cease to exist.
To the customers, he indicated that they were the reason for the existence of the port, and every initiative undertaken was to improve their experience.
He stated that in alignment with President John Dramani Mahama’s agenda for the nation and the 24-hour economy, they had intensified their efficiency through the introduction of 24-hour operations together with the acquisition of logistics and equipment, enhancing the ports’ turnaround time and productivity.
Brigadier Tanye-Kulono noted that to further strengthen their engagement with customers, the GPHA now had a customer service centre established with a direct line (030219120) to serve customers better.
He also called for a strong collaboration between the various departments, as no single department could achieve excellence alone, emphasising that Ghana’s ports operated as one system, interconnected and coordinated; therefore, collaboration remained the heartbeat, as together they could move faster and smarter and make efficiency possible.
Mr Tebon Zumah, the Director of the Tema Port, said customer service was a culture that required teamwork and professionalism of staff, who smiled at the gate and through every timely release of cargo and efficient operation, which told the story of whom they were as a team on a mission to serve integrity and efficiency.

Mr Zumah said the week-long celebration gave the opportunity to celebrate the employees, appreciate their customers and reflect on how the values of GPHA, which was commitment to employees, customer focus, teamwork, technology and integrity, continue to drive their progress and define their identity.
He reminded staff that these values did not operate in isolation but rather were interconnected to create a culture that met sustainable service and efficiency, which was the synergy they nurtured at GPHA every single day.
The occasion was used to honour staff from various departments for their remarkable customer service.