The Central Regional Manager of the Public Utility Regulatory Commission (PURC), Ms. Kesewaa Apenteng-Addo, has urged Electricity Company of Ghana (ECG) and Ghana Water Company Limited (GWCL) to prioritize customer service. During a media engagement in Cape Coast, she revealed that her office received 584 complaints from customers in the first half of 2024, with 551 resolved.

The most common issues included:

– Inadequate meters
– Poor quality of service
– Overbilling
– Fallen light poles
– Power cable disconnection
– Pipe bursts

Ms. Apenteng-Addo emphasized the need for ECG and GWCL to implement measures to prevent these issues from recurring, as part of their mandate to provide quality services to customers. She stressed the importance of effective customer service in ensuring customer satisfaction and loyalty.

The PURC Central Regional Manager’s plea comes as the commission works to ensure that utility companies provide reliable and efficient services to customers in the region.