The Electricity Company of Ghana (ECG), in collaboration with the Energy Commission and the Public Utilities Regulatory Commission (PURC), have engaged residents of Ketu South Municipality to address mounting complaints over electricity supply, billing and poor customer service.
The high-level stakeholder meeting, held in Denu, brought together Madam Christina Jato Kaleo, ECG Volta and Oti Regional General Manager; Mr. Yomo Steven of the Energy Commission; and Mr. Philip Agbezudor, PURC Regional Director, with support from Mr. Nicholas Worklachie, Ketu South Municipal Chief Executive.
The dialogue followed an earlier intervention by Madam Abla Dzifa Gomashie, Member of Parliament of Ketu South and Minister for Tourism, Arts and Culture, after a meeting with the Mr. John Jinapor, Minister for Energy and representatives of the Concerned Customers of CG. The Energy Minister had promised to send a technical team to the area to resolve service-related issues.

During the engagement, residents expressed dissatisfaction with persistent overbilling, the shortage of meters, illegal meter installations, and poor customer relations at the ECG Denu office. Many called for immediate and transparent measures to restore confidence in the power distributor.
Responding to these concerns, Madam Christina Jato Kaleo acknowledged verified cases of overbilling and announced that ECG would deploy officers across Ketu South to conduct a community-by-community meter assessment to identify and correct billing discrepancies.
She disclosed that 2,000 new meters had been allocated from Accra to Ketu South to clear the backlog of pending applications. She assured customers that emergency contact lines would be provided for those facing delays or denials in meter acquisition to report directly to the regional office.
On customer relations, Madam Kaleo said the ECG would embark on an internal review and staff retraining exercise at the Denu office to promote professionalism, efficiency, and improved customer service delivery.
Residents were also urged to report all illegal or unapproved meters for replacement with standard units in line with national safety and regulatory standards.
The discussion at the meeting has gone down on a positive note, with community members expressing optimism that the promised field assessments and corrective measures would bring lasting relief to the municipality.